1. What information we collect

Through our online enquiry form, we collect basic contact information such as your name, email address, contact number, business name (optional), and the product you are interested in. We do not intentionally collect special or sensitive personal information through this website.

2. Why we collect your information

We use the information you submit through the enquiry form solely to contact you, respond to your loan enquiry, and send you the relevant loan application form and related information. We may also keep a record of your enquiry for internal record-keeping, compliance, and reporting purposes.

3. Legal basis and consent

By submitting an enquiry and ticking the POPIA consent checkbox on our forms, you consent to us processing your personal information for the purposes described in this policy. You may withdraw your consent at any time by contacting us using the details in the Contact section, but this may affect our ability to assist you with your enquiry.

4. Cookies and tracking

Our website may use cookies to improve your browsing experience, remember your preferences, and help us understand site traffic in an anonymous, aggregated way. You can manage cookies through your browser settings.

5. Sharing of information

We do not sell or rent your personal information to third parties. We may share your information internally within Crede Financial Services to process your loan enquiry and with trusted service providers (such as email and hosting providers) under agreements that require them to protect your information and use it only for authorised purposes. We may also share information where required by law, a court order, or a regulatory authority.

6. How we protect your information

We take reasonable, appropriate technical and organisational measures to protect personal information against loss, unauthorised access, or misuse, in line with POPIA’s security requirements. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your rights

As a data subject, you have rights under POPIA, including the right to request access to the personal information we hold about you, to request correction or deletion of inaccurate or unnecessary information, and to object to certain types of processing. You also have the right to lodge a complaint with the Information Regulator.

8. How to contact us

If you have any questions about this Privacy Policy or how we handle your personal information, or if you wish to exercise your POPIA rights, please contact us at:

Crede Financial Services (Pty) Ltd
Email: info@credefinance.co.za
Tel: +27 (0) 69 583‑4147

9. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “last updated” date and will apply to all personal information processed after the effective date.